Infragrid Terms of Service

1. Agreement to these terms

These Terms of Service govern your access to and use of Infragrid.ai's website, applications, product, and related services (the "services"). Infragrid.ai is a service of Infragrid, Inc., a Delaware corporation ("Infragrid.ai," "we," or "us"). You accept these terms by clicking to accept them when you create an account, install the application, or purchase a paid plan. If you do not accept these terms, do not use the services.

If you use Infragrid.ai on behalf of a company or other organization, you represent that you have authority to bind that organization. If your organization has a separate written agreement with Infragrid.ai, that agreement controls where it conflicts with these terms.

2. The services

Infragrid.ai provides software that, subject to the device permissions you grant, captures screen recordings of task demonstrations you explicitly start, turns those demonstrations into reusable Runbooks, and operates agents that take actions across websites and desktop applications you authorize. Infragrid does not continuously record your screen. The services also support AI-assisted research, retrieval, extraction, analysis, and source-backed workflows. The services may include hosted software, integrations, APIs, previews, support, and related documentation.

We may modify, improve, or discontinue features over time. We will use reasonable efforts to avoid material disruption to active customers. Except as expressly stated in a separate written agreement, we do not commit to any service level, uptime, or availability target.

3. Recording and agent actions

You explicitly start and stop screen recordings, choose their capture scope, and are responsible for the device permissions you grant. Recording laws differ by jurisdiction, and a number of states require the consent of every person recorded before a conversation, call, or screen may be captured. Before you record, you are responsible for obtaining any consent the law requires, for complying with applicable wiretap, eavesdropping, and recording laws where you and the other participants are located, and for choosing an appropriate capture scope and stopping capture when needed. Do not use the services to record another person covertly.

When you authorize an agent to act in a website, application, or account, you are granting it authority to act for you within the scope you set, using the accounts, credentials, and permissions you connect. You are responsible for the scope of authority you grant, for configuring and monitoring any approval, confirmation, or spending controls the services make available, and for reviewing what the agent does. An action an agent takes within the authority you grant is treated as an action you took yourself, including for the purposes of the acceptable-use section and your indemnity. Do not authorize an agent to do anything you are not permitted to do yourself, or to act in an account you are not permitted to use. Approval controls reduce but do not eliminate the risk that an agent takes an action you did not intend, and you should not authorize agent actions whose consequences you are not prepared to accept.

4. Accounts and access

You must be at least 16 years old to create an account. The services are not directed to children under 16, we do not knowingly permit anyone under 16 to create an account or use the services, and we will close an account if we learn the account holder is under 16. You may not create an account for another person, and you may not let anyone else use your account. You are responsible for maintaining the confidentiality of your account credentials and for activity under your account. You must provide accurate account information and promptly update it when necessary.

If you use the services as an individual, you are responsible for your own account, including the device permissions you grant, the recordings you enable, the content you upload, and the integrations, connected accounts, and agents you authorize. If your account is part of a workspace, the workspace owner or administrator is responsible for managing user access, permissions, document uploads, integrations, and workspace settings for that workspace, and may be able to see and control workspace content and settings through those controls.

5. Customer content

You retain ownership of documents, prompts, questions, data, outputs, and other content you submit to Infragrid.ai ("customer content"). You grant Infragrid.ai a non-exclusive, worldwide, royalty-free license to host, copy, process, transmit, and display customer content solely to provide and support the services, and for no other purpose. This license ends when customer content is deleted from the services, except for copies retained in routine backups or as required by law.

You are responsible for ensuring you have the rights and permissions needed to submit customer content to Infragrid.ai and to authorize users or integrations to access it.

We do not use customer content, including screen captures, prompts, Runbooks, connected-app data, and outputs, to train, fine-tune, or improve AI models, whether our own models or a third party’s. Where a third-party AI provider processes customer content to deliver a feature you request, we configure that provider to process it only to deliver the service and to apply zero-data-retention terms where available. We may use aggregated or de-identified data that does not identify you or your organization to measure and improve service performance. We do not sell customer content or personal information.

6. Privacy and your data

Our Privacy Policy at https://infragrid.ai/legal/privacy-policy describes how we handle information and forms part of these terms. Screen recordings use local capture files during processing. Saved Runbooks and supporting screenshots are uploaded to our hosted services, as described in the Privacy Policy. You control when to start and stop a recording and the scope of the capture. These terms and the Privacy Policy are intended to be read together. If they conflict about how we handle personal information, the Privacy Policy controls, except that the commitments in these terms about AI training and about export and deletion of customer content control to the extent they give you greater protection; on any other matter, these terms control.

You may export or delete customer content held in our hosted services at any time through the product or by contacting us at privacy@infragrid.ai. After your account is terminated you may request an export for 30 days, after which we will delete or de-identify customer content in our hosted services within a further 30 days, except for copies retained in routine backups or as required by law.

We will maintain reasonable administrative, technical, and organizational safeguards designed to protect customer content in our hosted services against unauthorized access, loss, misuse, and alteration, as described in the Privacy Policy. These are our security obligations for the purposes of the limitation of liability below.

7. Acceptable use

You may not use Infragrid.ai in a way that harms the services, violates law, infringes rights, or bypasses security controls.

• Do not attempt to reverse engineer, disrupt, overload, scrape, or gain unauthorized access to Infragrid.ai or connected systems.
• Do not upload content that is unlawful, malicious, infringing, or that you do not have rights to use.
• Do not use the services to generate or distribute deceptive, harmful, or illegal content.
• Do not remove proprietary notices, circumvent usage limits, or share access credentials with anyone else, or outside the workspace you are authorized to use.
• Do not record, capture, or process another person's screen activity, communications, or personal information without the consent required where you and that person are located.
• Do not direct agents to circumvent the technical or contractual access controls of third-party sites or applications, including authentication measures, rate limits, robot-exclusion controls, or CAPTCHA systems.

8. AI outputs and professional judgment

Infragrid.ai uses AI and retrieval systems to assist research and analysis. Outputs may be incomplete, inaccurate, or require review. You are responsible for evaluating outputs, source citations, assumptions, and any decisions made using the services.

Infragrid.ai does not provide legal, tax, investment, accounting, or other regulated professional advice.

9. Fees and payment

If you purchase paid services, you agree to pay the fees and taxes described in the applicable order, invoice, or agreement. Except as stated elsewhere in these terms, in a separate agreement with you, or as required by law, fees are non-refundable. Nothing in these terms limits any refund, cancellation, or other right you have under mandatory consumer-protection law.

Paid plans are subscriptions that renew automatically at the end of each billing period at the then-current rate, and we will continue to charge your payment method until you cancel. Before you subscribe we will disclose the renewal frequency, the amount to be charged, and how to cancel, and we will obtain your consent to those terms at checkout.

You may cancel at any time in your account billing settings, without contacting support. Cancellation takes effect at the end of the current billing period; you keep access until then and we will not charge you for a further period. We will give you at least 30 days' notice before any increase in your subscription price or change to your billing period, and the change will apply only to billing periods that begin after the notice; we will also send you a further notice of the change between 7 and 30 days before it takes effect. For any subscription with a term of one year or longer, we will send you a reminder between 15 and 45 days before it renews. For any subscription that begins with a free or discounted trial or promotional price lasting more than 31 days, we will send you a reminder between 3 and 21 days before that period ends. Each reminder will state the renewal or conversion date, the amount that will be charged, and how to cancel.

10. Confidentiality

Each party may receive confidential information from the other. The receiving party must use confidential information only to perform under these terms or the applicable agreement and must protect it using reasonable care. Confidential information does not include information that is or becomes public without breach of these terms, that the receiving party already held without a duty of confidentiality, or that the receiving party independently develops without using the disclosing party's confidential information. A party may disclose confidential information where legally compelled to do so, after giving the other party reasonable advance notice if the law permits.

11. Intellectual property

Infragrid.ai and its licensors retain all rights in the services, software, models, interfaces, documentation, trademarks, and underlying technology. Except for the rights expressly granted, no rights are transferred.

If you provide feedback, suggestions, or ideas, Infragrid.ai may use them without restriction or obligation to you.

12. Third-party services

The services may connect to third-party systems at your direction and, where you authorize it, may take actions in those systems on your behalf using the accounts, credentials, and permissions you connect. Infragrid.ai is not responsible for third-party services, their content, or their practices, for changes they make to their systems or terms, or for the consequences of an action you direct an agent to take in them. Your use of third-party services may be governed by separate terms between you and the provider, and you remain responsible for complying with those terms, including when an agent acts in those services at your direction.

13. Your indemnity

You will defend, indemnify, and hold harmless Infragrid.ai and its officers, directors, employees, and agents from third-party claims, and from the resulting damages, liabilities, settlements, and reasonable legal fees, to the extent they arise from customer content you submit, your breach of these terms including the acceptable-use section, your recording or processing of another person's information without the required consent, or actions an agent takes at your direction in third-party sites, applications, or accounts. This obligation does not apply to the extent a claim arises from Infragrid.ai's own negligence, willful misconduct, or breach of these terms.

We will notify you promptly of a claim for which we seek indemnity, give you a reasonable opportunity to participate in its defense, and not settle it in a way that imposes an obligation on you without your consent. You will not settle a claim in a way that admits liability for Infragrid.ai or imposes an obligation on it without our consent.

14. Termination

You may stop using the services at any time and may close your account at any time from your account settings. We may suspend or terminate access if you violate these terms, create risk for the services or other users, or fail to pay amounts owed. Unless doing so would create legal or security risk, we will give you notice before suspending or terminating a paid account and, where the breach can be cured, a reasonable opportunity to cure it. If we terminate your paid account for a reason other than your breach, or we discontinue the services, we will refund the unused portion of any fees you prepaid.

After termination, provisions that by their nature should survive will continue, including payment obligations, confidentiality, intellectual property, indemnity, our export and deletion obligations and the terms on which the customer content license ends, disclaimers, limitations of liability, and dispute provisions.

15. Disclaimers and limitation of liability

The services are provided on an as-is and as-available basis to the fullest extent permitted by law. Infragrid.ai disclaims warranties of merchantability, fitness for a particular purpose, non-infringement, and uninterrupted or error-free operation. We do not warrant that outputs will be accurate or complete, and you are responsible for keeping your own copies and backups of customer content, including your screen captures.

To the fullest extent permitted by law, Infragrid.ai will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenues, goodwill, data, or business opportunities.

Except for liability that cannot be limited under applicable law, Infragrid.ai's total liability for all claims relating to the services or these terms, however arising and whatever the theory of liability, will not exceed the greater of the fees you paid to Infragrid.ai in the twelve months before the event giving rise to the claim or US$500. For a claim arising from a breach of Infragrid.ai's security obligations affecting customer content, that limit is the greater of the fees you paid in the twenty-four months before the event or US$5,000.

Nothing in this section limits liability for fraud or willful misconduct, or your obligation to pay fees owed. Some jurisdictions do not allow the exclusion of certain warranties or the limitation of certain damages, so parts of this section may not apply to you. These limits apply even if a limited remedy fails of its essential purpose, and they are an essential part of the basis of the bargain between us.

16. Governing law and disputes

These terms, and any dispute relating to these terms or to the services, are governed by the laws of the State of Delaware, without regard to its conflict-of-laws rules. The state and federal courts located in Delaware have exclusive jurisdiction over any such dispute, and each party consents to venue in those courts. If you are an individual consumer, nothing in these terms deprives you of the protection of mandatory consumer-protection laws of the place where you live.

Each party waives any right to a trial by jury. Claims may be brought only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. This waiver does not apply to a claim for public injunctive relief to the extent that claim cannot be waived under applicable law. If any part of this paragraph is held unenforceable as to a particular claim, that claim will proceed in the courts identified above and the remainder of these terms will continue to apply.

17. Changes to these terms

We may update these terms from time to time. We will post the updated terms with a new effective date and keep prior versions available. If changes are material, we will provide notice at least 30 days before they take effect, through the services, by email, or by another reasonable method. Material changes include changes to fees or billing, the license you grant in customer content, use of customer content for AI training, the disclaimers or limitations of liability, the indemnity, termination rights, and dispute resolution. If you do not agree to a material change you may cancel before it takes effect, and we will refund the unused portion of any fees you prepaid. Continued use after changes become effective means you accept the updated terms.

18. General

If any provision of these terms is held unenforceable, it will be enforced to the maximum extent permitted and the remaining provisions will stay in effect. Our failure to enforce a provision is not a waiver of it. You may not assign or transfer these terms without our consent; we may assign them to an affiliate or in connection with a merger, acquisition, financing, or sale of assets. You represent that you are not located in, or ordinarily resident in, a country or territory subject to comprehensive United States sanctions, that you are not a person or entity with whom United States persons are prohibited from dealing, and that you will not use or make the services available in violation of United States export-control or sanctions laws. These terms, together with the Privacy Policy and any separate written agreement between us, are the entire agreement between you and Infragrid.ai about the services and replace any earlier understanding on the same subject. We will send legal notices to the email address on your account, and you may send notices to us at hello@infragrid.ai.

19. Contact

Questions about these terms can be sent to hello@infragrid.ai.