Infragrid Privacy Policy

1. Overview

Infragrid.ai provides software that can capture explicitly started task demonstrations, turn those demonstrations into reusable Runbooks, and operate agents across websites and desktop apps subject to user permissions and approvals. This Privacy Policy explains how we handle information through our website, product, communications, and related services.

If you use Infragrid.ai on behalf of an organization, your organization may have a separate agreement with us that controls how we process workspace data.

2. Information handled by the services

The services handle information you provide, information generated while you use Infragrid, and information from systems or accounts you choose to connect. Task recordings use local capture files during processing. Saved runbooks and their screenshots are stored in authenticated cloud storage associated with your account and applicable workspace permissions.

• Account and contact information, such as name, work email, company, role, and communications with us.
• Task recording information, such as screenshots, interactions, app or website context, window information, and timestamps captured during a recording you explicitly start.
• Task and workflow content, such as prompts, selected task context, Runbooks, instructions, inputs, outputs, approval decisions, exceptions, and run history.
• Usage and device information, such as log data, browser type, IP address, pages visited, product events, and approximate location derived from technical data.
• Connected-app information, when you authorize Infragrid to access or act through third-party websites, desktop apps, storage, communications, productivity, data, or identity systems.

3. Task recording

Infragrid does not continuously record your screen. You explicitly start a task recording, choose its capture scope, and stop it when your demonstration is complete. Capture operates within that scope and the operating-system permissions you grant.

Recordings are processed into runbooks and supporting screenshots. Local capture files are staged during processing, and saved runbooks and screenshots are uploaded to our hosted services. Local recovery files may remain if saving fails. Agents may also observe relevant browser or app content while carrying out tasks you authorize.

4. How we use information

We use information to provide, secure, improve, and support Infragrid.ai. We do not sell personal information.

• Provide and operate the services, including task recording, answers based on selected context, Runbook creation and execution, connected-app actions, approvals, workspace administration, and customer support.
• Protect accounts, investigate abuse, monitor reliability, debug errors, and maintain auditability.
• Communicate with you about product updates, security notices, support requests, billing, and administrative matters.
• Improve product performance, quality, and user experience using aggregated, de-identified, or customer-authorized data.

5. Customer content and AI processing

Customer content remains under the control of the customer or workspace owner. Infragrid.ai uses customer content to provide the requested service and to generate outputs for authorized users.

Creating a runbook, asking a question, or running an agent may send relevant task content to our hosted services and third-party AI providers for processing. Depending on the feature, this content may include recorded steps, screenshots, prompts, runbook instructions, and context from apps you authorize.

We do not use your confidential workspace content to train public AI models. Where third-party AI providers process customer content, we configure them to process that content only to provide the service and use zero-data-retention terms where available, subject to our agreements with those providers.

6. How we share information

We share information only as needed to operate Infragrid.ai, comply with law, or with your direction.

• Service providers that support hosting, infrastructure, analytics, customer support, security, communications, payment processing, and AI processing.
• Your organization and authorized workspace users, according to workspace permissions and administrative controls.
• Third-party websites, apps, and connected services when you direct Infragrid to retrieve information or take an approved action through them.
• Professional advisors, regulators, courts, law enforcement, or other parties when required by law or to protect rights, safety, and security.
• Successors in connection with a merger, financing, acquisition, reorganization, or sale of assets, subject to appropriate protections.

7. Security and retention

We use administrative, technical, and organizational safeguards designed to protect information against unauthorized access, loss, misuse, and alteration.

Local capture files support task processing and recovery. After screenshots are successfully saved with a runbook, their temporary staging files are eligible for cleanup; failed saves may retain local recovery files. We retain information processed by our hosted services for as long as needed to provide the services, comply with legal obligations, resolve disputes, enforce agreements, and maintain legitimate business records. Workspace administrators may request deletion or export according to their agreement with Infragrid.ai.

8. Your choices and rights

Depending on where you live, you may have rights to access, correct, delete, export, or restrict certain personal information. You can contact us to exercise applicable privacy rights.

You may opt out of non-essential marketing communications by using the unsubscribe instructions in those messages. We may still send transactional or service-related communications.

9. International transfers

Infragrid.ai may process information in the United States and other locations where we or our service providers operate. When required, we use appropriate safeguards for international transfers.

10. Changes to this policy

We may update this Privacy Policy from time to time. If changes are material, we will provide notice through the services, by email, or by another reasonable method.

11. Contact

For privacy questions or requests, contact us at hello@infragrid.ai.